Xeo Xo's privacy policy to respect and protect the interests of customers:

1. Information collection and use:

Basic information of customers related to orders will be collected by Xeo Xo, including:

Name
Phone number
Delivery address
Electronic mailbox

2. Purpose of collecting personal information of customers.

Process orders and improve the quality of customer care.
Communicating and handling customer complaints.
Preventing activities of appropriating and falsifying customer information.

3. Personal information storage period:

Customer’s personal information will be stored until a cancellation request from the customer. In all other cases, personal information will be committed to confidentiality on Xeo Xo's system data.

4. Units and individuals that are allowed to access customer information:

The shipping unit performs the task of processing orders, delivering products to customers.
Xeo Xo's customer care and management department.
The Department handles complaints and customer inquiries during the use of Xeo Xo's products and services.
Market research department.
Competent State agency.

5. Commitment to customer information security:

Xeo Xo commits that all customers’ personal information is kept strictly confidential on the data system and employees of Xeo Xo.
In all cases, absolutely do not use, hand over and disclose to third parties about all personal information related to customers without the consent of the customer.
In the event that the information server is attacked by hackers, causing information leakage and loss of customers' personal data, Xeo Xo is responsible and committed to notifying and working with the authorities. timely investigation and handling and notify customers.

6. Responsibility for information security from customers.

Customers please check and update the information provided with Xeo Xo. The customer is fully responsible for the truthfulness and accuracy of the information provided.
Xeo Xo is not responsible for information disclosure cases if customers do not comply with the above requirements.

7. Address the place where customer information is managed.

Xeo Xo Business Household.
Address: No. 10 Hoi Vu Hoan Kiem, Hanoi.
No. 43 Dang Thi Nhu, District 1, Ho Chi Minh City.
Phone number: (+84)- 964-438-566
Email: xeoxovn@gmail.com
Website: https://xeoxo.com/

• Xeo Xo always wants you to have the best products in your hand, so we will receive the product exchange within 48 hours from the time you pay at Xeo Xo or when you receive the product (for online orders).– In case the product is defective due to production, please bring the invoice to exchange for a new product of equal or higher value. All shipping costs during this incident will be paid by Xeo Xo.
• In case the size does not fit, customers do not like the style and design, please bring the invoice with the product with the tag intact and in the original form (to the store to change to a new product of equal value or higher. All shipping costs during this incident will be paid by our customers.
• All products of Xeo Xo’s Assorted, tailor-made products, and products included in the promotion program will not be eligible for the return and exchange process. Therefore, please check the product carefully before purchase.

For National Delivery:

For Internaltional Delivery:

• Payment on OnePAY (Visa/Master/JCP/CPU).
• Orders will be processed and handed to our carrier from 1 - 3 business days. Then we will send you your shipping confirmation along with the tracking number.